Frequently Asked Questions
Find answers to common questions about our IT services. Can't find what you're looking for? Contact us and we'll be happy to help.
General Questions
What is a Managed Service Provider (MSP)?
An MSP is a company that remotely manages your IT infrastructure and end-user systems. We proactively monitor, maintain, and support your technology so you can focus on running your business. This includes 24/7 monitoring, help desk support, security management, and strategic IT planning.
What areas do you serve?
We serve businesses nationwide! Our team works remotely and can support organizations anywhere in the United States with comprehensive IT services and solutions. Our headquarters is in Deerfield Beach, Florida.
How quickly can you respond to IT issues?
We guarantee a 15-minute response time for critical issues. Our 24/7 Network Operations Center monitors your systems around the clock, and our help desk is always ready to assist with any IT concerns.
Do you offer on-site support?
Yes! While we handle most issues remotely for faster resolution, we provide on-site support when needed. This includes hardware installations, network infrastructure work, and situations that require hands-on assistance.
Pricing & Contracts
How is your pricing structured?
We offer predictable, fixed monthly pricing based on the number of users and devices you need supported. This includes all monitoring, maintenance, help desk support, and security services. No surprise bills or hidden fees.
Do you require long-term contracts?
We offer flexible contract terms including month-to-month options. However, many clients choose annual agreements for better pricing. We're confident in our services and don't need to lock you into lengthy contracts.
What's included in your managed IT services?
Our comprehensive package includes 24/7 monitoring, help desk support, patch management, antivirus/anti-malware, backup monitoring, network management, vendor coordination, and strategic IT planning. We also provide quarterly business reviews.
Are there any setup or onboarding fees?
Onboarding fees vary based on the complexity of your environment. We provide a detailed assessment and transparent quote upfront. Many simple environments can be onboarded at no additional cost.
Security & Compliance
Are you ISO 27001 certified?
Yes! Autonimate is ISO 27001 certified, and we've helped over 15 companies achieve their own ISO 27001 certification without a single finding. We understand compliance inside and out.
Can you help with HIPAA compliance?
Absolutely. We have extensive experience supporting healthcare organizations and ensuring HIPAA-compliant IT environments. This includes encrypted communications, access controls, audit logging, and Business Associate Agreements.
What security measures do you implement?
We deploy multiple layers of security including next-gen firewalls, endpoint detection and response (EDR), email security, multi-factor authentication, security awareness training, vulnerability scanning, and 24/7 security monitoring.
Do you offer penetration testing?
Yes, we provide comprehensive penetration testing services including network, application, and social engineering assessments. Our security team includes DEF CON participants with real-world offensive security experience.
Cloud & Infrastructure
Which cloud platforms do you support?
We're experts in AWS, Microsoft Azure, Google Cloud Platform, and DigitalOcean. We can help you choose the right platform, migrate your workloads, and optimize your cloud costs.
Can you help us migrate to the cloud?
Yes! We've successfully migrated hundreds of organizations to the cloud. Our process includes assessment, planning, testing, migration execution, and post-migration optimization with minimal downtime.
Do you manage hybrid environments?
Absolutely. Many of our clients maintain hybrid environments with some workloads on-premises and others in the cloud. We manage both seamlessly and help you optimize where each workload should run.
VoIP & Communications
What VoIP systems do you work with?
We specialize in 3CX and Yeastar but work with all major VoIP platforms. Whether you need a new system or support for an existing one, our certified engineers can help.
Can you port our existing phone numbers?
Yes, we handle number porting as part of the implementation process. We coordinate with your current provider to ensure a seamless transition with no downtime.
Do you provide VoIP training?
Absolutely. We provide comprehensive training for your team on using the phone system, including features like call transfer, voicemail, conferencing, and mobile apps.
Still Have Questions?
Our team is here to help. Reach out and we'll get back to you within 24 hours.